Article #5923: Unscheduled Hammer Slurm outage
The Hammer cluster began experiencing issues with the Slurm scheduler around 5:00am, Thursday, July 6th. The Slurm scheduler is non-responsive, as a r...
Hammer
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Article #5927: RCAC Support Updates
Hello, PurdueIT is replacing our ticketing system, Footprints, with a new product called Team Dynamix (TDX). Email to rcac-help@purdue.edu will begin...
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Article #5922: Hammer Cluster Maintenance 7/19
The Hammer cluster will be unavailable Wednesday, July 19th at 8:00am for scheduled maintenance. The cluster will return to full production by 5:00pm...
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Article #5932: Unscheduled Hammer OnDemand Outage
Open OnDemand services for the Hammer cluster are currently offline. Engineers are investigating a boot disk failure on the server that hosts the gat...
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Article #5934: Data Depot degraded performance on RCAC clusters
Users of Data Depot on RCAC clusters are currently experiencing significant performance degradation. The symptoms manifest as delays in listing or ac...
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Article #6157: Update to Coffee-Hour Consultation Schedule
A few announcements for the RCAC community regarding our regular Coffee-Hour Consultation services. Support staff will be unavailable both today (Mond...
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Article #6228: Potential Ticket Response Delays
As the holiday season approaches, we want to inform you about potential delays in our ticket response times until the end of this year. Our support t...
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Article #6237: Research Computing Holiday Break
Research Computing personnel will observe the university winter break from 8:00am EST on Friday, December 22nd, 2023 , and will resume normal busines...
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Article #6447: In-person Coffee-Hour Consultation Location Change
Our in-person consulting hours (a.k.a. "coffee hour") location will be changing effectively immediately. RCAC staff have offered in-person c...
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Article #6847: Campus power outage affecting multiple clusters
Shortly before 9:00AM eastern time, many RCAC clusters experienced a power interruption which interrupted some work due to a campus power outage. UPDA...
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Article #6925: Staff Availability and Coffee-Hour Schedule
Research Computing personnel, including a significant number of the support staff, will be attending the SC24 conference on the week of November 18th....
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Article #6935: Research Computing Holiday Break
Research Computing personnel will observe the university winter break from 12:00am EST on Monday, December 23rd, 2024, and will resume normal business...
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Article #6953: Hammer Slurm Maintenance 1/22/2025
We will be upgrading backend servers on Wednesday, January 22nd. These upgrades will require the Slurm scheduler to be idle and shut down while transf...
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Article #7049: RCAC License Server Maintaince
Update: Tuesday, February 11th, 2025 at 6:12pm EST This is a reminder that the RCAC license server will be unavailable on today from 11:00 AM to 11:30...
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Article #7096: Network Connectivity Issues
RCAC systems are experiencing networking related issues that impact access to some destinations on the Internet. We are actively monitoring the situat...
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Article #7110: Account Provisioning and Access Issues
We’re currently seeing some delays with account provisioning and access for RCAC systems. The issue stems from upstream systems outside of our direct...
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Article #7225: Resources down due to power event
Update 3:40PM, EDT: All systems have been returned to full service and queues are accepting new jobs. Update: 3:00PM, EDT: Systems returning but queue...