Article #7443: Unscheduled Data Depot Outage
The Data Depot storage system began experiencing issues starting around 4:30pm EDT today. Engineers are currently diagnosing the issue and are working...
Hammer
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Article #7430: Unscheduled Data Depot outage
Edit: The Data Depot file system has returned to full service and scheduling has resumed on all clusters. The Data Depot storage system began experie...
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Article #7421: Unscheduled Data Depot outage
Edit: Data Depot functionality has been restored. The Data Depot file system began experiencing issues with writes around 2:30pm EDT. The data migrat...
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Article #7255: Incorrect Account Email
Today, RCAC user management systems sent incorrect email messages to many faculty partners and their resource managers. Please ignore any recent email...
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Article #7225: Resources down due to power event
Update 3:40PM, EDT: All systems have been returned to full service and queues are accepting new jobs. Update: 3:00PM, EDT: Systems returning but queue...
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Article #7110: Account Provisioning and Access Issues
We’re currently seeing some delays with account provisioning and access for RCAC systems. The issue stems from upstream systems outside of our direct...
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Article #7096: Network Connectivity Issues
RCAC systems are experiencing networking related issues that impact access to some destinations on the Internet. We are actively monitoring the situat...
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Article #7049: RCAC License Server Maintaince
Update: Tuesday, February 11th, 2025 at 6:12pm EST This is a reminder that the RCAC license server will be unavailable on today from 11:00 AM to 11:30...
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Article #6953: Hammer Slurm Maintenance 1/22/2025
We will be upgrading backend servers on Wednesday, January 22nd. These upgrades will require the Slurm scheduler to be idle and shut down while transf...
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Article #6935: Research Computing Holiday Break
Research Computing personnel will observe the university winter break from 12:00am EST on Monday, December 23rd, 2024, and will resume normal business...
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Article #6925: Staff Availability and Coffee-Hour Schedule
Research Computing personnel, including a significant number of the support staff, will be attending the SC24 conference on the week of November 18th....
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Article #6847: Campus power outage affecting multiple clusters
Shortly before 9:00AM eastern time, many RCAC clusters experienced a power interruption which interrupted some work due to a campus power outage. UPDA...
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Article #6447: In-person Coffee-Hour Consultation Location Change
Our in-person consulting hours (a.k.a. "coffee hour") location will be changing effectively immediately. RCAC staff have offered in-person c...
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Article #6237: Research Computing Holiday Break
Research Computing personnel will observe the university winter break from 8:00am EST on Friday, December 22nd, 2023 , and will resume normal busines...
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Article #6228: Potential Ticket Response Delays
As the holiday season approaches, we want to inform you about potential delays in our ticket response times until the end of this year. Our support t...
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Article #6157: Update to Coffee-Hour Consultation Schedule
A few announcements for the RCAC community regarding our regular Coffee-Hour Consultation services. Support staff will be unavailable both today (Mond...
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Article #5934: Data Depot degraded performance on RCAC clusters
Users of Data Depot on RCAC clusters are currently experiencing significant performance degradation. The symptoms manifest as delays in listing or ac...
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Article #5932: Unscheduled Hammer OnDemand Outage
Open OnDemand services for the Hammer cluster are currently offline. Engineers are investigating a boot disk failure on the server that hosts the gat...
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Article #5922: Hammer Cluster Maintenance 7/19
The Hammer cluster will be unavailable Wednesday, July 19th at 8:00am for scheduled maintenance. The cluster will return to full production by 5:00pm...
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Article #5927: RCAC Support Updates
Hello, PurdueIT is replacing our ticketing system, Footprints, with a new product called Team Dynamix (TDX). Email to rcac-help@purdue.edu will begin...